Inxy help center

How To Request a Norton Refund?

The namesake antivirus software was created back in 1991. The brand is generally popular for its wealth of malware highlights that shield you from a bunch of threats, yet the product can likewise keep you protected from phishing and spam messages. However, if your experience wasn't satisfactory or you didn't get the expected level of protection, you may be qualified for compensation. You can track down the simplest answers for the issue in this helpful guide.

By Alina Roshior, the Blog editor at INXYSUBS
on February 03, 2022

Essentials to know about their refund policy

Before you take any action, ensure you're qualified for the discount as indicated by the company's policy. You can demand a discount for any piece of software in the initial 60 days of the purchase. If you have chosen a monthly membership, you have a 14-day unconditional money-back guarantee. Certain pieces of the purchase aren't refundable:

Shipping costs;
Recently discounted packages;
Damages caused by PC malware;
Software purchases from third-party distributors;
Software tagged as 'Not For Resale' and any corresponding programs.

In case you've got antivirus software covered by the membership you previously paid for, you can in any case demand a discount. Annual membership likewise gives you a 60-day window to retreat and request your cashback.

What are compensation deadlines?

When you reach out to the organization's agents or send them a request, it is dependent upon Norton to acknowledge or deny your discount demand. Whenever endorsed, it should require as long as seven days for the cash to be back in your balance. If any issues emerge, you can contact their client support and clarify your circumstances.

Steps for getting compensation on your own

Don't hesitate with addressing your requests if you know you have the right to get compensated. There are different ways to demand a discount from the company, yet you will need to contact customer support. Sending a solicitation through email or a form can bring about longer holding up periods. Don't forget that the company will dismiss your solicitation if any data is absent. This is applicable for repeating discounts and memberships bought from the online store.

Issue a compensation utilizing your smartphone

To ask them for a discount, you can call the customer support number. You may need to stand by the line longer if you call between 5 pm and 8 pm when they're the most active.

Issue a refund through the official website

You can demand a discount by making an online visit to the site. You'll need to provide some required data and clarify your issue. Send the form and wait for a specialist to get in touch with you.

Compensation requests for subscriptions purchased from a retail store

Getting a refund for memberships purchased from a retail location is somewhat confusing. Here are the measures you need to take to apply for a discount:

Download the necessary form for your issue from the site and print it;
Fill in the form: provide details and sign it;
Get your Subscription Key name, which is typically situated on a CD or card envelope in the bundle;
Print and copy a picture of the Subscription Key and the first receipt, with noticeable buy date and cost;
Send the structure, receipt, and Subscription Key to the location found in the structure.

Your request could require as long as about a month and a half to get processed. Recollect not to staple or tape together the papers you're remembering for the envelope. After accepting your discount, you should erase all program documents identified with the discounted membership.

The difficulties posed by the process of refunding

As noted by numerous customer reviews on the official website and third-party resources, the process of refunding might be very challenging. Many customers complain about poor clients client support, denied discount demands, and overrated memberships. In reviews, you can regularly discover mentions about agents not communicating in English properly or not having legitimate information on the refunding process.

Reviews on Trustpilot frequently mention cases of cheating, saying that clients have been charged for the services they hadn't utilized or purchased. In rare cases, individuals asserted that the company offered them a cheaper package when they attempted to stop using their services. Also, they were initially requesting that the clients pay triple the sum! So make your research and don't hesitate to file for a refund if you feel the software doesn't live up to your expectations.