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How to get a refund from Forever 21?
All purchases can be exchanged within 30 days from the date of shipment. However, you cannot return items that have been damaged, worn, or washed. When returning an item, it must be in its original packaging with an undamaged tag.
However, the store does not allow you to return lingerie, food, gift cards, body piercings, or clearance items.

How to return an item and get a refund?
Log into your Forever21 account.
Find the option "My orders"
Click "Return" next to the item you want to return.
Specify the account to which you want to receive a refund.
Fill in the details and click Submit to initiate your return request.
Forever21 will send you a confirmation
Forever21 will initiate a return reception or request a courier shipment of products
You will receive a refund or Forever21 credits
Your return may be reflected in your account within five business days. You will receive your Forever21 credits within three business days

Can't return or exchange free gifts Returning to the store If you live near Forever21, you can return your belongings there. Make sure it's a Forever21 brand. For in-store returns, you must provide a packing slip or confirmation email and a form of payment for the purchase. You can return your item at any Forever21 store for local orders. Your refund will be sent to your original payment method. In-store returns do not work for online purchases.
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