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How to get a refund for shipping on eBay?

eBay is a widely acclaimed internet shopping site that allows selling different second-hand or fresh-out-of-the-box items and can be utilized by dealers or purchasers. Like any open marketplace, this one also has its disadvantages. Sometimes, bought items appear to be in a worse condition than described even though you gave your hard-earned cash for it. After the disappointment, you will most likely begin investigating approaches to acquire a refund.

Does it refund shipping costs?

Transportation cost refunding is identified with the discount of the actual items. Disappointment with the thing being referred to is a significant justification needing to have the transportation expense returned also. The website itself doesn't offer this alternative—you need to contact the merchant and agree with them. In any case, when you contact the merchant, express the justification for the refund - it should be legitimate proof.

When are you qualified for a shipping refund?

At the point when you reach out to the individual you need to demand a delivery cost discount from, they'll request that you disclose to them what happened. Before you proceed with this option, it wouldn't hurt to know ahead of time which cases are treated as substantial purposes behind a shipping refund.

The rules proposed by the website express that the vendor needs to compensate the purchaser a piece of the sum planned for transportation costs if:

  • The thing doesn't look equivalent to on the photographs or doesn't coordinate with the depiction given by the merchant;
  • The thing was disposed to any sort of harm on the way or damaged when placed in the box;

The individual who sold the thing may decide whether to refund the shipping expense if your case doesn't include both of the two circumstances recorded previously.

When the damage or a defect has been distinguished, you need to choose whether you need to return the thing or discard it (even in the case when you can get your cashback). If all requirements are met, the dealer will start an incomplete refund process with the postage company.

Circumstances in which you aren't entitled to receive a shipping refund

Considering the company's approach, only one out of many circumstances wherein you're discontent with the purchase is considered to be a substantial motivation to demand a delivery charge discount. You will not be qualified for this compensation in the following cases:

  1. The vendor's rules state you need to return the item to get a transportation expense refund, however, you haven't met this condition;

  2. The item looks as portrayed and isn't harmed or defective, however you are not content with it;

  3. You change your mind or you don't need the item any longer.

The most effective method to get a shipping refund through the official website is to reach out to the seller while adhering to these guidelines:

  1. Sign in to your eBay account;

  2. Discover the Resolve an issue area and check the alternative 'I got an item that doesn't correspond with the dealer's depiction;

  3. Pick the request—or a particular item—and the seller is referred to;

  4. Compose a message to the seller clarifying the justification for your refund demand Incorporate the proof you've gathered so the merchant can be certain that you're coming clean.

As indicated by the eBay support documents, if you both agree, the seller should start a refunding process of the delivery expenses within six days.

Got no time or can't succeed trying to get your refund?

Let INXY be your ultimate helper! We know the exact policy of getting a refund in many international, European, and American companies. Our experienced team will consult you on the opportunities to get a refund and will guide you through the entire process. Do it yourself by using our step-by-step instructions or contact our customer support team to solve issues together.

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